| Product range | Plank dimensions, thickness, surface finish, edge profile, and available decors | Common thickness options include 8, 10, and 12 mm; confirm the actual construction and tolerances for each SKU. | Current technical data sheets, dimensional tolerances, and production samples | Compare samples under consistent lighting and check joint fit and finish. |
| Wear performance | Abrasion classification, intended-use class, and warranty scope | EN 13329 covers requirements and test methods for laminate floor coverings. Use classification under ISO 10874 to match flooring to the intended use. | Test reports identifying the product, test method, and classification | Do not treat an abrasion rating alone as proof of resistance to moisture, impact, or scratching. |
| Emissions and compliance | Formaldehyde emissions, destination-market requirements, and product documentation | Requirements vary by market and product construction. EU buyers should check applicable flooring and chemical rules; US buyers should verify applicable TSCA Title VI requirements for regulated composite wood components. | Applicable test reports, declarations, and supporting compliance documents | Confirm that documents match the exact product, factory, and destination market. |
| Quality control | Incoming-material checks, production inspections, batch traceability, and defect handling | Inspection scope and acceptance criteria should be agreed before production; there is no single inspection plan suitable for every order. | Written inspection plan, sample approval record, and batch or lot identification method | Set measurable criteria for color variation, dimensions, locking profile, and packaging. |
| Order terms and capacity | Minimum order quantity, production capacity, payment terms, and repeat-order consistency | Minimum quantities and production schedules are supplier- and SKU-specific; obtain written, order-specific terms. | Quotation, production schedule, capacity confirmation, and approved sample reference | Clarify whether mixed designs or thicknesses can be combined in one order. |
| Shipping and delivery | Port of loading, packing method, shipment timing, and responsibility for freight and risk | Use the agreed Incoterms® 2020 rule and named place or port to define delivery responsibilities. Transit time and freight cost depend on route and booking. | Packing list, carton and pallet details, shipping documents, and written delivery schedule | Check local import duties, customs requirements, and inland delivery costs separately. |
| Packaging and damage prevention | Carton strength, pallet stability, moisture protection, and handling labels | Packaging should be suitable for the selected route, handling method, and storage conditions; agree requirements before dispatch. | Packaging specification, pallet photographs, and loading inspection record | Document visible damage at delivery and follow the carrier and supplier claim procedures. |
| After-sales support | Warranty exclusions, response process, spare stock, and resolution of quality claims | Warranty coverage is contract-specific and may exclude installation, site conditions, or improper maintenance. | Written warranty, claims checklist, maintenance guide, and contact escalation process | Agree claim time limits and required evidence before placing the order. |